It is important to us that our customers are satisfied with their purchases. If you are dissatisfied for any reason, please return your purchase for refund or replacement within 30 days of the shipment date.
Returns must be sent in original packaging, including the box and packing materials. Items that have torn or marked boxes will not be accepted. Items that were shipped in shrink wrap packaging must remain in the shrink wrap. Items scratched, dented, or otherwise damaged because of insecure packing will not be eligible for return. Avoid excessive markings to the box and use packaging tape, not duct tape, to reseal the box.
Before sending back your shipment a Return Merchandise Authorization (RMA) must be approved, by calling our offices, NO MERCHANDISE WILL BE REFUNDED UNLESS THIS RMA IS APPROVED.

You are responsible for the accuracy of your order. Once your order is placed, you will receive an email confirmation. This email serves as your receipt of items purchased. It is your responsibility to verify the order for accuracy and contact us with any discrepancies or changes within three hours of placing the order. After three hours, the order is in processing mode and the ability to change the order is not guaranteed.

Items that involve custom work or painting at the time of sale are not returnable. Tubs and special order items not listed in our catalog or on our web site are not returnable. Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.) Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts. Please visit our Warranties and Repairs page for details.

Items that have markings, scratches, plumber's putty or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.

Shipping and handling charges are non-refundable. Returns are subject to a 20 percent restocking fee. Items that include prepaid shipping will have the actual shipping charges, both to and from destination, deducted before applying the 20 percent restocking fee. Likewise, items shipped in a crate will have the crate charge deducted before applying the restocking fee.

Returns are processed weekly. It typically takes 5-15 business days for a credit card company to credit your account. Please allow time for processing. Issued credits will appear on your credit card billing statement.

The customer is responsible for any customs tax imposed on the imported goods, including exporting/importing. Most of our crafts are made in third countries, which may apply a tax that was not applicable to national sales. To find out those taxes and extra costs you need to contact your local customs, we are not responsible for doing so.